An enhancement to the app that helped new users avoid potential scams and learn how our most important feature in the app at the time worked, Messages. I worked alongside our CTO and Engineering Director to come up and execute feasible new designs that helped reduced scams while also leveraging existing experiences.
Quick Fix
Design Advocacy
UX/UI
Prototyping
@ Grailed
2025
An enhancement to the app that helped new users avoid potential scams and learn how our most important feature in the app at the time worked, Messages. I worked alongside our CTO and Engineering Director to come up and execute feasible new designs that helped reduced scams while also leveraging existing experiences.
Quick Fix
Design Advocacy
UX/UI
Prototyping
@ Grailed
2025
An enhancement to the app that helped new users avoid potential scams and learn how our most important feature in the app at the time worked, Messages. I worked alongside our CTO and Engineering Director to come up and execute feasible new designs that helped reduced scams while also leveraging existing experiences.
Quick Fix
Design Advocacy
UX/UI
Prototyping
@ Grailed
2025
Context
Since the sales on the Grailed marketplace happened primarily through messages between two users on the app, Messages unfortunately became a prime vehicle for scams and misleading communication with users on the app. In the summer of 2025 Scams through Messages dramatically rose and without the ability to completely rethink how Messages worked in the app, we needed to act and think quickly about a short term solution that also set us up for a better future.
Context
Since the sales on the Grailed marketplace happened primarily through messages between two users on the app, Messages unfortunately became a prime vehicle for scams and misleading communication with users on the app. In the summer of 2025 Scams through Messages dramatically rose and without the ability to completely rethink how Messages worked in the app, we needed to act and think quickly about a short term solution that also set us up for a better future.
Context
Since the sales on the Grailed marketplace happened primarily through messages between two users on the app, Messages unfortunately became a prime vehicle for scams and misleading communication with users on the app. In the summer of 2025 Scams through Messages dramatically rose and without the ability to completely rethink how Messages worked in the app, we needed to act and think quickly about a short term solution that also set us up for a better future.
