Text Styles
Heading
Body
Body-Bold
Callout Heading
Callout Body
Tag
Colors
Components
Context
The Problem
On Grailed, negotiations were entirely buyer-driven. Sellers could only wait for incoming offers or drop their price for everyone. Meanwhile, thousands of listings were favorited by interested buyers who never followed through, leaving opportunity on the table. An understanding of the existing experience confirmed this gap. Sellers needed more proactive tools to activate buyer demand.
My Contributions
Existing Experience Audit, Seller/Buyer Interviews, Seller/Buyer Survey (Using ChatGPT, Survey Monkey, and Good Question)
Context
The Problem
On Grailed, negotiations were entirely buyer-driven. Sellers could only wait for incoming offers or drop their price for everyone. Meanwhile, thousands of listings were favorited by interested buyers who never followed through, leaving opportunity on the table. An understanding of the existing experience confirmed this gap. Sellers needed more proactive tools to activate buyer demand.
My Contributions
Existing Experience Audit, Seller/Buyer Interviews, Seller/Buyer Survey (Using ChatGPT, Survey Monkey, and Good Question)
Context
The Problem
On Grailed, negotiations were entirely buyer-driven. Sellers could only wait for incoming offers or drop their price for everyone. Meanwhile, thousands of listings were favorited by interested buyers who never followed through, leaving opportunity on the table. An understanding of the existing experience confirmed this gap. Sellers needed more proactive tools to activate buyer demand.
My Contributions
Existing Experience Audit, Seller/Buyer Interviews, Seller/Buyer Survey (Using ChatGPT, Survey Monkey, and Good Question)